Refund Policy
“`Information regarding order issues, damaged shipments, and refund eligibility.
“`All Sales Are Final
Due to the nature of our products, all sales are generally considered final once an order has been processed and shipped.
Damaged or Incorrect Orders
If you receive a damaged item or the wrong product, please contact support@rizeresearchlabs.com within 7 days of delivery. Include your order number and photographs of the package and product so we can review the issue.
Order Cancellations
Orders may be cancelled prior to shipment. Once an order has been processed or shipped, cancellation requests may no longer be possible.
Returned Products
Returned products are not accepted unless specifically authorized by Rize Research Labs as part of a documented order issue resolution.
Refund Review Process
Approved refund or replacement requests are reviewed on a case-by-case basis. Additional information may be requested before a final determination is made.
Need Help With An Order?
Our support team is available to assist with order-related questions and documented shipping issues.
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